Submit the job through our submission form with your drawings and a clear scope of what you want designed.

The more complete your submission (heights, access, constraints, staging, obstructions), the faster we can deliver and the fewer clarifications we’ll need.

Marked-up plans are ideal. If you can mark access points, working heights, and any “no-go” areas or constraints, it speeds everything up.

You don’t need to rewrite everything separately, just follow the submission prompts and include as much detail as possible.

Yes, as long as the photos are clear and the measurements are complete, including any obstructions and access constraints.

For complex geometry or higher-risk builds, drawings are strongly recommended to reduce revisions and assumptions.

PDF is best. We can also work with DWG, clear JPG/PNG photos, and sketches.

The upload limit is 100MB.

Each plan includes one revision.

Minor tweaks are generally fine. If a change is substantial, or if the revision is driven by missing or incorrect information in the original submission, it may be treated as an additional credit.

Minor tweak means adjustments that keep the same design intent and footprint, like small dimension shifts, adding a missing toe-board note, adjusting a bay length, minor access changes, or small constraint updates.

Scope change means the job effectively becomes a redesign, for example: new build stage, major geometry change, different access method, significant height/coverage change, new constraints that alter the structure, or changes caused by incomplete/incorrect site details.

If it’s borderline, we’ll tell you upfront before proceeding.

Credits roll over and are banked, there’s no expiry.

Credits are not transferable between clients.

Where technical sign-off applies, it will require 2 additional credits.

Turnaround depends on the plan you’re on, please refer to your plan specifics.

We operate 24/7, so you’ll often see work returned ahead of standard business-hours workflows.

Yes. We include clear notes to support build intent, assumptions, constraints, and any critical items that need confirmation on site.

We design with relevant scaffold standards in mind, including AS/NZS 1576, as well as applicable US and EU/UK scaffold standards where required.

Final responsibility rests with the installer. All plans must be reviewed against real site conditions before installation.

Coming soon. When available, sign-off will be completed by a suitably qualified local engineer for Australia and New Zealand, where applicable.

Where technical sign-off applies, it will require 2 additional credits.

Yes, you can reach us directly. For the fastest outcome, submit the job first, then contact us referencing the submission so we can respond with full context.